Frequently Asked Questions
Everything you need to know about your Fenwick shopping experience.
What is Fenwick's standard shipping policy?
We offer complimentary standard shipping on all orders over $150. For orders below this amount, a flat rate of $10 applies. Delivery typically takes 3-5 business days depending on your location.
How can I return an item that doesn't fit?
We accept returns within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
Fenwick accepts all major credit cards, including Visa, Mastercard, and American Express. We also support digital wallets like Apple Pay, Google Pay, and interest-free installment plans via Klarna.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide tailored to that specific garment. We recommend comparing your body measurements to our chart to ensure a perfect fit.
Can I track my order once it has been placed?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey in real-time.
Are your materials sustainably sourced?
At Fenwick, we are committed to ethical fashion. Over 70% of our current collection is made from organic, recycled, or responsibly sourced materials as part of our ongoing sustainability initiative.